Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Richmond, VA! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical challenges. This flexible role offers the perfect opportunity to grow your IT career while maintaining work-life balance. Enjoy competitive pay, modern remote work options, and a collaborative environment where your expertise makes a real difference.
Responsibilities
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve Windows/macOS, network connectivity, and peripheral device problems
- Document support tickets in ITSM systems with detailed resolution notes
- Deploy and configure new workstations and mobile devices
- Conduct user training on security protocols and software applications
- Collaborate with senior engineers on complex system escalations
- Monitor system health and proactively address potential issues
Qualifications
- 1+ years of help desk or tier-1 IT support experience
- Proficiency in Windows 10/11, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS)
- Exceptional communication and customer service abilities
- Experience with ITSM tools like ServiceNow or Jira
- Ability to work flexible hours including occasional weekends
- Valid Virginia driver's license (for occasional on-site support)