Job Description
Join TechFlow Solutions as a Part-Time Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy professional to provide exceptional user support in a dynamic Houston environment. Enjoy flexible hours while making a tangible impact on our team's productivity. If you're passionate about solving technical puzzles and thrive in customer-facing roles, this is your perfect opportunity to grow with a forward-thinking company.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage ticketing systems with SLA adherence and documentation accuracy
- Provide remote and in-person technical support to 100+ employees
- Deploy and configure new equipment including peripherals and network devices
- Create user documentation and conduct training sessions on IT best practices
- Collaborate with network engineers on infrastructure projects
- Maintain security protocols and data protection standards
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or similar IT certification preferred
- Proficiency in Active Directory, Office 365, and virtualization platforms
- Strong diagnostic skills for network connectivity issues
- Exceptional communication with non-technical stakeholders
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits