Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Anchorage, Alaska! We're urgently seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. This is your opportunity to make an immediate impact in a dynamic environment while advancing your career in Alaska's growing tech sector. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application conflicts
- Document all support interactions using ServiceNow ticketing system with detailed resolution notes
- Collaborate with senior engineers on complex escalations while maintaining ownership of user issues
- Deliver onboarding support for new employees including workstation setup and account provisioning
- Conduct quarterly technology training sessions for end-users on security best practices
- Monitor system health using SolarWinds and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- Minimum 2 years experience in enterprise-level help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Microsoft 365 administration
- Strong troubleshooting skills with hardware (PCs, printers, mobile devices) and enterprise software
- Excellent written/verbal communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Zendesk) and remote support tools
- Ability to work flexible shifts including occasional weekend on-call rotations
- Valid Alaska driver's license required for occasional on-site equipment deliveries