Job Description
Join TechSolutions Inc., a leading IT service provider in St. Louis, as a Part-Time Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional customer support to our growing client base. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work with cutting-edge technology while making a tangible impact on user experiences. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage ticketing system and maintain documentation
- Train users on system best practices
- Collaborate with IT team on complex escalations
- Install and configure workstations/peripherals
- Monitor system performance and security protocols
Qualifications
- 1+ years of help desk or IT support experience
- Proficiency with Windows/macOS operating systems
- Strong networking fundamentals (TCP/IP, DNS)
- Excellent customer service and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Flexibility for occasional evening/weekend shifts