Job Description
We are looking for a dedicated Part-Time Help Desk Support Specialist to join our dynamic team in Columbus, OH. If you have a passion for technology and enjoy helping others solve problems, this is the perfect role for you. We offer a flexible schedule, competitive pay, and a collaborative work environment.
Key Highlights:
- Flexible Schedule: Work 20-30 hours per week with a schedule that fits your life.
- Competitive Pay: Earn between $20 and $25 per hour depending on experience.
- Growth Opportunity: Great stepping stone for IT professionals looking to expand their skills.
As a Help Desk Support Specialist, you will be the first line of defense for our internal employees, ensuring they have the tools they need to succeed.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware, software, and peripheral devices.
- Troubleshoot and resolve common network and printer issues efficiently.
- Maintain and update the IT asset inventory and ticketing system.
- Assist with user onboarding, including setting up laptops and configuring email accounts.
- Document all technical issues and resolutions in the help desk knowledge base.
- Communicate technical information clearly to non-technical users.
- Ensure compliance with company security policies and software licensing.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is a plus.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong customer service skills with the ability to communicate complex concepts simply.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Ability to work independently and manage time effectively.
- Reliable internet connection required for remote support duties.