Job Description
Join our dynamic IT support team as a Part-Time Help Desk Support Specialist in Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical issues for our diverse workforce. This flexible role offers the perfect opportunity to leverage your problem-solving skills in a collaborative environment. Enjoy competitive compensation, modern workspaces, and the chance to grow your career in IT support. Apply today and become a vital part of our innovation-driven company!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows OS, Microsoft Office, and enterprise applications
- Manage IT service tickets using Zendesk and maintain accurate documentation
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Collaborate with senior IT staff on system upgrades and security protocols
- Train users on new technologies and best practices
- Monitor system performance and report recurring issues
Qualifications
- 1+ years of experience in IT help desk or technical support role
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ certification or equivalent technical training preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional site visits