Job Description
Join our award-winning IT team in Austin, TX as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. As a cornerstone of our digital infrastructure, you'll troubleshoot hardware/software issues, maintain system performance, and drive user satisfaction. Enjoy competitive compensation, comprehensive benefits, and a collaborative work culture in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage service desk tickets using Jira and ServiceNow platforms
- Deploy and configure end-user hardware/software systems
- Document procedures and create knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Conduct user training sessions for new technologies
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory, SCCM, and VPN solutions
- Strong analytical and communication skills
- Experience with ITIL/ITSM methodologies
- Ability to work rotating on-call shifts
- Bachelor's degree in Computer Science or related field
- Experience with cloud platforms (Azure/O365) preferred