Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in El Paso! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge digital infrastructure. This flexible role offers the perfect opportunity to grow your career in information technology while serving our vibrant community. Enjoy competitive pay, comprehensive training, and a collaborative work environment that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS systems
- Provide remote and in-person technical support to 50+ employees daily
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and maintain network peripherals (printers, scanners, VoIP)
- Document solutions in knowledge base for future reference
- Conduct quarterly IT security training sessions
- Collaborate with vendors for equipment/service escalations
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN troubleshooting
- Strong written/verbal communication in English and Spanish
- Experience with ticketing systems (Zendesk/Jira)
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits
- Basic networking knowledge (TCP/IP, DHCP, DNS)