Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional user support while advancing their career in a collaborative environment. This hybrid role offers flexible hours and growth opportunities within a forward-thinking organization.
As a key member of our support infrastructure, you'll troubleshoot hardware/software issues, implement security protocols, and document solutions. Perfect for students or professionals seeking flexible hours with competitive compensation and professional development.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure hardware/software assets
- Conduct user training on cybersecurity best practices
- Document solutions in knowledge base for team scalability
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of technical support experience
- CompTIA A+/Network+ certification preferred
- Proficiency in Active Directory and Office 365
- Strong diagnostic skills for hardware/software issues
- Excellent written communication abilities
- Availability for 20-25 hours/week (flexible scheduling)
- Experience with remote support tools (TeamViewer/AnyDesk)