Job Description
Join TechFlow Solutions as a Part-Time Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy professional to deliver exceptional user support in a dynamic Richmond-based environment. Enjoy flexible hours, collaborative teams, and opportunities to grow your technical skills while making a tangible impact on our organization's digital infrastructure. Perfect for students or career changers seeking hands-on IT experience with industry-leading tools and methodologies.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via ticketing systems with 90% first-contact resolution rate
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Create and maintain user documentation for common IT procedures
- Collaborate with IT team on security updates and system patches
- Train end-users on software applications and best practices
- Monitor system performance and escalate complex issues to senior engineers
Qualifications
- High school diploma/GED required; Associate's degree in IT preferred
- 1+ years of hands-on technical support experience
- Proficiency in Windows OS (10/11) and Microsoft 365 suite
- Strong troubleshooting skills for network connectivity issues
- Excellent communication abilities with empathy for non-technical users
- CompTIA A+ or equivalent certification a plus
- Ability to work flexible hours including occasional evenings
- Valid driver's license for occasional on-site support