Job Description
Join our dynamic IT support team at TechSolve Solutions and enjoy the freedom of flexible scheduling while making a real impact! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our clients in the Buffalo area. With fully remote options and customizable hours, you can achieve work-life balance without compromising on career growth. Our collaborative culture values innovation, continuous learning, and employee well-being above all else.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document all incidents, resolutions, and knowledge base contributions
- Train users on new systems and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
- Implement cybersecurity best practices across user environments
Qualifications
- 1-3 years of IT help desk or technical support experience
- Proficiency with Windows, macOS, and mobile operating systems
- Strong troubleshooting skills with network connectivity and cloud services
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication abilities
- Adaptability to flexible work schedules including evenings/weekends
- Experience with ServiceNow or ticketing systems