Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our Fortune 500 clients. This immersive 6-month program combines hands-on training with mentorship from senior engineers, preparing you for a full-time role in our dynamic support center. Enjoy competitive benefits, professional development stipends, and the opportunity to work with cutting-edge technologies in Manhattan's vibrant tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document incidents, solutions, and asset changes in ServiceNow ticketing system
- Collaborate with network/security teams on access requests and vulnerability remediation
- Participate in daily stand-ups and bi-weekly training sessions on emerging technologies
- Assist with onboarding new employees and device deployments
- Contribute to knowledge base articles and process improvements
Qualifications
- Associate's degree in IT or related field OR equivalent professional experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and troubleshooting methodologies
- Excellent customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Proactive problem-solving approach with attention to detail
- Ability to work collaboratively in fast-paced environments
- Valid driver's license for occasional equipment pickups