Job Description
Are you a tech enthusiast looking for a flexible schedule? Arlington IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring a seamless IT experience.
We offer a dynamic work environment, competitive pay, and the opportunity to work with cutting-edge technology. If you have a passion for problem-solving and excellent communication skills, we want to hear from you!
Why Join Us?
- Flexible part-time hours (Weekends/Evenings available).
- Competitive hourly rate ($18 - $24/hr).
- Opportunity to learn new skills in a supportive environment.
- Located in the heart of Arlington, TX.
What You'll Do:
- Provide Tier 1 technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Log and track all help desk tickets in our ticketing system.
- Assist with software installations, updates, and configuration.
- Maintain a clean and organized IT workspace.
Ready to take the next step in your IT career? Apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Log and track all support tickets accurately in the ticketing system.
- Install, configure, and troubleshoot operating systems and applications.
- Assist with printer setup, maintenance, and troubleshooting.
- Document technical procedures and update knowledge base articles.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic knowledge of Windows and Mac operating systems.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is preferred.
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Available to work part-time hours, including occasional weekends or evenings.