Job Description
Join Detroit's leading tech innovator as a Part-Time IT Support Trainee and launch your career in the heart of Michigan's tech hub! We're seeking motivated individuals to gain hands-on experience in enterprise-level IT infrastructure while supporting local businesses. This hybrid role (20-25 hours/week) offers paid training, mentorship from certified engineers, and exposure to cutting-edge technologies. Perfect for students or career-changers seeking flexible, growth-oriented opportunities in a dynamic environment.
Responsibilities
- Provide Tier 1 desktop/laptop support for 50+ users including hardware troubleshooting, OS installations, and software configurations
- Manage helpdesk ticket system with SLA adherence and customer satisfaction focus
- Deploy and maintain network peripherals (printers, scanners, VoIP phones)
- Assist with cybersecurity protocols including endpoint protection updates and access management
- Document IT assets and processes using ServiceNow platform
- Collaborate with senior engineers on cloud infrastructure projects (AWS/Azure)
- Participate in bi-weekly technology workshops and certification prep sessions
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+, Network+, or related certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service experience with ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation for occasional on-site visits
- Proficiency with Microsoft Office 365 and remote support tools (TeamViewer, AnyDesk)
- Ability to lift 30lbs and work flexible hours including evenings/weekends
- Strong problem-solving skills with attention to detail and documentation accuracy