Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in sunny Tampa! We're seeking a tech-savvy professional to provide exceptional user support across our growing digital infrastructure. This flexible role offers the perfect opportunity to launch or advance your IT career while maintaining work-life balance. At TechSolutions Inc., we foster innovation, collaboration, and professional growth in a modern, hybrid-friendly environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and proactive communication
- Deploy and configure end-user devices including laptops and peripherals
- Create and maintain detailed technical documentation
- Collaborate with network and security teams for complex incident resolution
- Conduct user training on productivity tools and security protocols
- Monitor system performance and escalate critical issues
Qualifications
- 1+ years of help desk or technical support experience
- Proficient in Windows OS, Active Directory, and cloud services
- CompTIA A+ certification or equivalent technical training
- Strong diagnostic skills with ability to troubleshoot remotely
- Excellent written/verbal communication abilities
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work independently with minimal supervision
- Valid Florida driver's license for occasional on-site support