Job Description
Join our dynamic IT team in Louisville as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical issues for our growing client base. Enjoy flexible hours and competitive pay while making a tangible impact in a collaborative environment. If you're passionate about technology and helping others thrive, this role is your perfect match!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with accurate documentation and timely follow-up
- Provide on-site support for equipment installations and troubleshooting
- Train users on best practices for cybersecurity and data protection
- Collaborate with senior technicians on complex infrastructure projects
- Maintain inventory of IT assets and procurement requests
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent IT certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Exceptional communication and problem-solving skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits
- Flexible availability including evenings/weekends as needed