Job Description
Join TechSolutions Inc.'s dynamic IT team as a Part-Time Help Desk Support Specialist in Raleigh! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. This flexible role (20-25 hrs/week) offers the perfect blend of technical challenge and customer interaction, with opportunities to expand your skills in a collaborative environment. Enjoy competitive pay, modern tech resources, and the chance to make an immediate impact while working with industry-leading clients. Apply today and launch your IT support career in Raleigh's thriving tech hub!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and detailed documentation
- Deploy and configure Windows/macOS workstations and peripherals
- Provide user training on productivity tools and security protocols
- Collaborate with network/storage teams on complex infrastructure issues
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of hands-on IT help desk or desktop support experience
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent written/verbal communication with customer-first mindset
- Ability to work independently while collaborating with cross-functional teams