Job Description
Join TechSolutions Inc., a leading IT services provider in Southern California, as a Part-Time Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support in a dynamic corporate environment. This role offers flexible hours (20-25 hrs/week) with competitive compensation and opportunities for growth in cloud technologies. Enjoy a collaborative team culture focused on innovation and customer satisfaction.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, email, and remote tools
- Document incidents, solutions, and asset updates in ServiceNow
- Onboard new employees with device setup and account provisioning
- Collaborate with senior engineers on complex escalations
- Conduct regular system maintenance and security updates
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid California driver's license for occasional site visits