Job Description
Join TechSolve Solutions as a Part-Time Help Desk Support Specialist and become the hero behind seamless IT operations! We're seeking a tech-savvy professional to deliver exceptional user support in our dynamic Arlington office. This role offers flexible hours while letting you sharpen your troubleshooting skills in a collaborative environment. If you're passionate about solving technical puzzles and helping colleagues succeed, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve Windows OS, Microsoft Office, and cloud application problems
- Manage ticketing system with accurate documentation and timely updates
- Assist with hardware setups including peripherals, printers, and mobile devices
- Conduct user training on IT security best practices
- Collaborate with senior engineers on complex incident escalations
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11 and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently with minimal supervision