Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance? InnovateTech Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team in St. Louis, MO. In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our internal systems run smoothly. We pride ourselves on a modern, collaborative environment where your technical skills are valued and your time is respected.
Why Join Us?
- Flexible Schedule: Enjoy the benefits of part-time work with competitive pay.
- Modern Tech Stack: Work with the latest tools and technologies.
- Professional Growth: Opportunities to learn from experienced IT professionals.
We are looking for a proactive individual who can diagnose issues quickly and communicate solutions clearly. If you are ready to take your IT career to the next level with a dynamic company, apply today!
Responsibilities
- Provide tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming help desk tickets efficiently, ensuring timely responses and resolutions.
- Assist employees with password resets, account access, and software installation/deployment.
- Document technical issues, resolutions, and user interactions accurately in the ticketing system.
- Perform routine hardware maintenance, updates, and inventory checks.
- Collaborate with the IT team to identify and resolve recurring technical problems.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field is preferred.
- Previous experience in a help desk, technical support, or customer service role is a plus.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows 10/11 and macOS).
- Excellent verbal and written communication skills with a customer-first attitude.
- Ability to work part-time hours with a flexible schedule, including occasional evening availability.
- Basic understanding of network concepts, printers, and peripherals.