Job Description
Join our dynamic IT support team in Richmond as a Part-Time Help Desk Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving hardware/software issues for our diverse client base. This flexible position offers the perfect opportunity to grow your technical skills in a collaborative environment. Why join us? Competitive pay, cutting-edge technology exposure, and a culture that values work-life balance. Apply today and become the hero behind our seamless digital experiences!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain hardware/software systems
- Document troubleshooting steps and maintain accurate knowledge base
- Provide user training on IT systems and best practices
- Collaborate with IT team on system upgrades and security protocols
- Monitor system performance and escalate complex issues
- Assist with inventory management of IT assets
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support experience
- Proficiency in Windows/macOS, networking basics, and cloud applications
- Strong problem-solving and communication skills
- ITIL or CompTIA A+ certification a plus
- Ability to work flexible hours including weekends
- Valid driver's license for occasional on-site support
- Experience with ticketing systems (ServiceNow, Jira)