Job Description
Join InnovateTech Solutions as a Part-Time Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy problem-solver to deliver exceptional user support in a collaborative environment. Enjoy flexible scheduling while making a real impact on our Wichita team's productivity. This role offers hands-on experience with cutting-edge systems and opportunities for professional growth in a supportive culture.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Troubleshoot and resolve user problems across Windows, macOS, and mobile devices
- Document all support tickets and solutions using ITSM software
- Install, configure, and maintain computer systems and peripherals
- Collaborate with IT team on system upgrades and security protocols
- Train users on new technologies and best practices
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and network diagnostics
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and manage multiple priorities
- Availability to work flexible shifts including evenings/weekends