Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in the heart of the nation's capital? Nexus Systems is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical solutions to our diverse clientele, and we need an individual with a passion for technology and customer service to help us maintain our high standards.
In this role, you will serve as the first point of contact for employees, troubleshooting hardware and software issues with a smile. We offer a competitive hourly rate, a collaborative work environment, and the flexibility to balance your professional and personal life.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network connectivity issues.
- Respond to incoming support tickets and inquiries via phone, email, and in-person within a 24-hour timeframe.
- Install, configure, and maintain computer equipment, peripherals, and mobile devices.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Assist in the management of software licenses and inventory tracking.
- Collaborate with the IT team to implement new technologies and improve existing processes.
- Conduct basic user training sessions on company software and security protocols.
Qualifications
- Minimum of 1 year of professional experience in IT support or Help Desk roles.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of Active Directory.
- Strong understanding of networking concepts, including TCP/IP, DNS, and VPN.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a part-time capacity.
- High school diploma or GED required.