Job Description
Join our dynamic team as a Part-Time Help Desk Support Specialist in Santa Ana, CA! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve IT issues efficiently. This flexible role offers competitive pay and the opportunity to work with cutting-edge technologies while making a tangible impact on our organization's daily operations.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Troubleshoot and resolve desktop/laptop problems, printer configurations, and account access issues
- Document support tickets and maintain accurate incident logs in ITSM systems
- Collaborate with senior IT staff on complex system outages and infrastructure projects
- Train end-users on new software implementations and security protocols
- Monitor system performance and proactively identify potential technical risks
Qualifications
- 1+ years of experience in desktop support or help desk environments
- Proficiency with Windows OS, Microsoft Office 365, and cloud-based applications
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including occasional weekends
- Customer service-oriented mindset with patience and problem-solving aptitude