Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in sunny Tampa! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy flexible hours while building your career in a collaborative, innovation-driven environment. Why TechSolutions? • Industry-leading training program • Modern tech stack including cloud solutions • Career advancement opportunities • Competitive compensation package • Inclusive, fast-paced culture
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for 50+ daily user requests
- Manage active service tickets with SLA adherence using Jira
- Deploy and configure Windows/macOS workstations and peripherals
- Document resolutions in knowledge base for continuous improvement
- Collaborate with network and security teams on complex escalations
- Conduct quarterly user training sessions on cybersecurity best practices
Qualifications
- 2+ years in technical support with help desk experience
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting methodology with diagnostic mindset
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently with minimal supervision
- Valid Florida driver's license for occasional site visits