Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining system integrity. This flexible role offers the perfect opportunity to advance your IT career with competitive pay and a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset inventory in ITSM systems
- Train users on new technologies and best practices
- Collaborate with senior technicians on complex escalations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of technical support experience in a help desk environment
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong diagnostic skills with ability to troubleshoot diverse hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site support