Job Description
Join InnovateTech Solutions' dynamic IT team as a Senior Help Desk Support Specialist in Denver! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees via phone, email, and remote assistance
- Resolve hardware/software issues including Windows/macOS, Active Directory, and Microsoft 365
- Implement and document ITIL-compliant incident management procedures
- Coordinate with vendors for hardware procurement and service-level agreements
- Train end-users on cybersecurity best practices and new software deployments
- Contribute to IT infrastructure projects including network upgrades and cloud migrations
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ or equivalent IT certifications required
- Proficiency in Active Directory, SCCM, and ticketing systems (ServiceNow)
- Strong troubleshooting skills for network connectivity and application issues
- Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred