Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional user support while enjoying flexible scheduling. This role is perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, modern equipment, and a collaborative environment where your problem-solving skills shine. Apply today to start your rewarding tech career!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage service tickets using ticketing systems (e.g., Jira)
- Document incidents and solutions in knowledge base
- Train users on cybersecurity best practices
- Collaborate with senior engineers on complex issues
- Maintain inventory of IT assets
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- 1+ years of help desk or desktop support experience
- Proficiency in Windows/macOS and Microsoft Office 365
- Strong troubleshooting skills with network fundamentals
- Excellent communication in English and Spanish
- Customer-focused with patience and empathy
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends