Job Description
Join our dynamic tech team in sunny Tampa! We're seeking a passionate Part-Time Help Desk Specialist to deliver exceptional IT support to our growing client base. This flexible role offers remote work options with occasional on-site collaboration in our downtown Tampa office. Perfect for tech enthusiasts seeking work-life balance while making real impact in IT infrastructure.
Why TechSolutions Tampa? We offer competitive pay, cutting-edge technology exposure, and opportunities for professional growth. Our collaborative culture values innovation and recognizes contributions. Enjoy flexible scheduling including weekday, weekend, and evening shifts to accommodate your lifestyle.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all cases in ticketing system with detailed resolution steps
- Onboard new users and maintain IT asset inventory
- Collaborate with senior engineers on complex escalations
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 1+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in troubleshooting networks, printers, and peripherals
- Strong customer service skills with patience and empathy
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Ability to lift 20 lbs for equipment handling
- Flexible availability including evenings/weekends