Job Description
Launch your IT career with our comprehensive paid training program! TechCare Solutions is seeking motivated Help Desk Support Specialists in Plano, TX. No prior experience required – we provide hands-on training in Windows OS, networking fundamentals, and service desk protocols. Join our award-winning team and gain industry-recognized certifications while supporting enterprise clients. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways into cybersecurity and systems administration roles.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Document incidents and maintain accurate service records
- Collaborate with Tier 2 engineers on complex escalations
- Contribute to knowledge base articles and troubleshooting guides
- Adhere to ITIL best practices and SLA compliance
- Participate in bi-weekly training sessions and certification prep
Qualifications
- High school diploma or equivalent (college preferred)
- Customer service experience or strong communication skills
- Basic computer literacy and internet navigation
- Ability to learn technical concepts quickly
- Problem-solving aptitude and attention to detail
- Flexibility to work rotating shifts including weekends
- Valid Texas driver's license (for occasional on-site visits)
- Pass background check and drug screening