Job Description
Launch Your Career in Technology with Paid Training!
Are you looking to break into the IT industry but lack prior experience? Apex Tech Solutions is seeking motivated individuals to join our team as an IT Support Trainee. We offer a comprehensive, paid training program designed to fast-track your career in Information Technology.
As a Trainee, you will work directly with senior engineers to learn the ins and outs of system administration, network troubleshooting, and hardware maintenance. This is a fantastic opportunity for career changers and recent graduates to gain real-world experience without the burden of student loans.
Responsibilities
- Provide first-level technical support and troubleshooting for end-user hardware and software issues.
- Assist in the deployment, configuration, and maintenance of desktop environments and peripherals.
- Monitor and respond to IT service tickets in a timely and professional manner.
- Collaborate with senior IT staff to resolve complex network connectivity and security issues.
- Perform regular system updates, backups, and preventative maintenance tasks.
- Document technical procedures and maintain accurate records of all support activities.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science is a plus but not required).
- Basic understanding of computer operating systems (Windows, macOS) and the internet.
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Excellent verbal and written communication skills.
- A proactive attitude and a genuine desire to succeed in a technical role.
- Ability to lift and carry computer equipment weighing up to 40 lbs.