Job Description
Launch Your IT Career with Paid Training in Louisville, KY
Are you looking to break into the technology sector but lack the formal experience? Apex IT Solutions is looking for ambitious individuals to join our Help Desk team. We offer a comprehensive Paid Training Program designed to turn you into a certified IT Support Specialist.
We are seeking dedicated candidates who are eager to learn, solve problems, and provide top-tier customer service. If you are ready to start a rewarding career in IT, this is the opportunity for you.
Why Join Us?
- Paid On-the-Job Training: No need to pay for expensive bootcamps; we teach you as you work.
- Career Growth: Clear path from Entry-Level Support to Senior Administrator.
- Competitive Pay: Earn a great salary while you learn.
- Modern Environment: Work with cutting-edge technology in a supportive team.
Responsibilities
- Provide first-level technical support and troubleshooting for end-users via phone, email, and in-person.
- Manage and track IT help desk tickets using our ticketing system to ensure timely resolution.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Assist in the deployment of new workstations and software updates across the office.
- Document technical issues, solutions, and standard operating procedures (SOPs).
- Collaborate with the network team to resolve complex connectivity and hardware issues.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT, Computer Science, or related field is a plus.
- Willingness to undergo paid technical training and obtain relevant certifications (we provide the support).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent verbal and written communication skills with a customer-focused attitude.
- Ability to work independently and as part of a collaborative team environment.