Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Lincoln, NE! We provide all necessary equipment including laptops, peripherals, and software – just bring your expertise. Enjoy a hybrid schedule with 3 days in our modern downtown office and 2 remote days. Our collaborative environment offers rapid career growth and industry-leading training.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure company-provided equipment to new hires
- Document tickets in ServiceNow with detailed resolution steps
- Escalate complex issues to senior engineers with clear context
- Conduct quarterly equipment audits and inventory management
Qualifications
- 2+ years of enterprise help desk experience
- CompTIA A+ or equivalent certification
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication abilities
- Ability to lift 15 lbs for equipment deployments
- Valid Nebraska driver's license (for occasional site visits)