Job Description
Launch Your IT Career with Paid Training!
Are you looking to start a rewarding career in Information Technology? Apex Tech Solutions is currently seeking a dedicated Help Desk Support Specialist to join our expanding team in Las Vegas, NV.
We offer a comprehensive Paid Training Program designed to take you from beginner to certified professional. This is an excellent opportunity for motivated individuals with a strong desire to learn and grow within a fast-paced corporate environment.
As a member of our IT team, you will be the first point of contact for technical support, ensuring our employees have the tools they need to succeed. We value curiosity, patience, and a customer-first attitude.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot hardware, software, and network issues for end-users via phone, email, and remote desktop tools.
- Incident Management: Log, track, and manage IT help desk tickets accurately in our ticketing system (e.g., ServiceNow, Zendesk).
- System Administration: Assist in the setup, configuration, and maintenance of desktop environments, including operating systems and peripherals.
- User Assistance: Educate users on best practices for cybersecurity and software usage to prevent future issues.
- Hardware Support: Perform basic hardware repairs, component upgrades, and printer troubleshooting.
- Remote Support: Deliver technical solutions to clients and employees remotely when on-site visits are not feasible.
Qualifications
- Education: High school diploma or GED equivalent required; Associate's degree in IT or related field is a plus.
- Experience: Previous experience in a help desk or customer support role is preferred but not mandatory (we provide the training).
- Technical Skills: Basic understanding of computer operating systems (Windows and macOS) and networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues methodically.
- Availability: Must be available to participate in the full training program and work full-time hours.