Job Description
Launch your IT career with our industry-leading paid training program! TechForward Solutions is seeking motivated Help Desk Support Specialists in Austin, TX. No prior experience required – we invest in talent and provide hands-on training in network troubleshooting, system administration, and customer service excellence. Enjoy competitive pay, full benefits, and clear advancement pathways to senior IT roles.
Responsibilities
- Delve first-class technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document tickets using ServiceNow and maintain SLA compliance
- Collaborate with network engineers on complex system outages
- Create user documentation and conduct training sessions
- Monitor network performance using SolarWinds and Nagios
- Implement cybersecurity best practices for endpoint devices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic familiarity with Microsoft Office and internet protocols
- Exceptional problem-solving and communication skills
- Ability to work rotating shifts (including weekends)
- CompTIA A+ certification (training provided)
- Valid Texas driver's license for occasional on-site visits
- Passion for continuous learning and technology