Job Description
Are you looking to launch a successful career in Information Technology but lack formal experience? Apex Digital Solutions is looking for motivated, customer-service-oriented individuals to join our growing Help Desk team in Louisville, KY. We value potential, attitude, and a willingness to learn more than just a resume.
In this entry-level position, you will be the first point of contact for our employees, providing essential technical support and ensuring our business runs smoothly. We provide comprehensive training to help you grow into a certified IT professional. If you have a passion for technology and a desire to help others, we want to hear from you.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Career Growth: Clear path to becoming a Systems Administrator or Network Engineer.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
- Competitive Benefits: Health, dental, vision, and retirement plans.
Responsibilities
- Provide tier 1 technical support to employees via phone, email, and in-person.
- Log and track all support tickets accurately in our ticketing system.
- Assist with password resets, account access, and software installations.
- Perform basic hardware troubleshooting for desktops, laptops, and printers.
- Communicate complex technical concepts to non-technical users in simple terms.
- Maintain a positive and professional demeanor while managing high volumes of support requests.
Qualifications
- High school diploma or GED required (Associate’s degree in IT or computer science is a plus but not required).
- Basic computer literacy and familiarity with Windows operating systems.
- Strong customer service skills with a patient and helpful attitude.
- Excellent written and verbal communication abilities.
- Ability to work well in a team environment and adapt to changing priorities.
- Reliable internet connection and home office setup (if remote/on-site hybrid).