Job Description
Are you ready to launch a high-impact career in technology? InnovateTech Solutions is seeking a driven IT Support Trainee to join our elite Kansas City team. We don't just look for technicians; we look for future leaders.
In this role, you will receive comprehensive training on cutting-edge infrastructure, cloud computing, and cybersecurity protocols. You will work directly with senior engineers to resolve complex technical challenges, manage help desk tickets, and ensure our clients' digital environments are seamless.
Why Join Us?
• Competitive Compensation: Top-tier pay for trainees in the KC metro area.
• Mentorship-First Culture: Learn from industry veterans in a hands-on environment.
• Clear Career Path: Fast-track to Senior Systems Administrator or Network Engineer roles.
Responsibilities
- Troubleshooting & Resolution: Diagnose and resolve hardware, software, and network issues for internal staff and external clients with a focus on speed and accuracy.
- Ticket Management: Log, prioritize, and track support tickets using our ticketing system (ServiceNow/Zendesk) to ensure SLA compliance.
- System Administration: Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- User Support: Provide exceptional front-line support via phone, email, and in-person, acting as the face of IT support.
- Security Compliance: Help enforce IT security policies, conduct software updates, and perform basic security audits.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience in an IT help desk role.
- Technical Skills: Basic understanding of Windows Server, Active Directory, and networking fundamentals (TCP/IP, DNS).
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a passion for learning new technologies.
- Reliability: Ability to work flexible hours including occasional on-call rotation.