Job Description
Are you eager to launch your career in Information Technology? Santa Ana Tech Solutions is currently seeking a motivated Help Desk Support Specialist to join our dynamic team in Santa Ana, CA.
We are proud to offer a comprehensive training program designed for candidates with no prior experience. This is a fantastic opportunity to gain hands-on industry knowledge while working with a supportive team of IT professionals.
Why Join Us?
- Comprehensive on-the-job training provided.
- Opportunity for rapid career advancement.
- Modern work environment with state-of-the-art equipment.
If you are tech-savvy, patient, and ready to start your journey in tech, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware and software issues, including printers, computers, and network connectivity.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage and maintain accurate inventory records for IT assets and supplies.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with the IT team to implement software updates and security patches.
- Guide non-technical users through basic troubleshooting steps.
Qualifications
- High school diploma or GED required.
- Willingness to learn new technologies and complete structured training programs.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work effectively in a fast-paced, team-oriented environment.