Job Description
Are you ready to launch your career in Information Technology? InnovateTech Solutions is looking for a dedicated IT Support Trainee to join our dynamic team in Wichita, KS. This is an exceptional entry-level opportunity for recent graduates or career changers to gain hands-on experience in a professional corporate environment.
In this role, you will work closely with senior IT staff to resolve technical issues, maintain hardware and software infrastructure, and support our employees with daily technology needs. We prioritize mentorship and provide a clear path for rapid professional growth.
Why Join Us?
- Mentorship-Driven: Learn from industry experts with years of experience.
- Career Growth: Structured training program leading to full-time IT Specialist roles.
- Modern Environment: Work with the latest technology stacks.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
- Troubleshoot and resolve network connectivity issues and operating system errors.
- Manage software licenses, updates, and patch management procedures.
- Conduct inventory audits of IT assets and report shortages or damages.
- Support user onboarding processes, including setting up accounts and devices.
- Document all technical issues and resolutions in the Help Desk ticketing system.
Qualifications
- Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Familiarity with Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives) and peripherals.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric attitude.
- Eagerness to learn new technologies and adapt to changing IT environments.
- Valid driver's license and willingness to travel within the office facility as needed.