Job Description
Join TechForward Solutions' elite IT Support Trainee program and kickstart your career in Boston's thriving tech hub! We're seeking motivated individuals with a passion for technology to receive world-class training while earning a competitive salary. Our accelerated 6-month program combines hands-on experience with vendor certifications, setting you up for success as a Tier 2/3 IT Support Specialist.
Benefits include:
- Full tuition reimbursement for CompTIA A+/Network+
- 401(k) with 6% match
- Comprehensive health insurance
- Professional development stipend
- Hybrid work schedule
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Support network security protocols including VPN/firewall configuration
- Implement ITIL best practices for incident/problem management
- Document SOPs and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Maintain compliance with HIPAA/GDPR standards
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Fundamental knowledge of networking concepts (TCP/IP, DNS)
- Basic scripting skills (PowerShell/Bash preferred)
- Customer service experience with conflict resolution abilities
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Microsoft Office 365
- Ability to lift 30 lbs for hardware maintenance
- Valid driver's license for occasional site visits