Job Description
Welcome to Pacific Tech Solutions, where innovation meets the Aloha spirit. We are currently seeking a motivated IT Support Trainee to join our Honolulu-based team. This is an exceptional opportunity for recent graduates or career changers to gain real-world experience in a supportive, high-growth environment.
At Pacific Tech Solutions, we believe in rewarding hard work and dedication immediately. As a Trainee, you will be immersed in our daily IT operations, receiving mentorship from senior engineers while supporting our diverse client base. We offer competitive weekly pay and a clear pathway to professional certification.
Why You'll Love Working With Us:
- Weekly Pay Schedule: Enjoy the financial freedom of getting paid every week.
- Hands-On Training: Work on actual enterprise projects, not just shadowing.
- Culture of Aloha: A friendly, inclusive workplace located in the heart of Downtown Honolulu.
Responsibilities
- Provide Tier 1 technical support to employees via ticketing systems, phone, and in-person assistance.
- Assist in the setup, configuration, and troubleshooting of desktops, laptops, and mobile devices.
- Install, patch, and maintain software applications and operating systems.
- Monitor network performance and respond to alerts regarding server health or connectivity issues.
- Document technical issues and resolutions in the company knowledge base to improve internal processes.
- Collaborate with the IT team to deploy new hardware and software solutions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Basic knowledge of Microsoft Windows and Office 365 suite.
- Strong analytical skills with the ability to troubleshoot common hardware and software errors.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Willingness to obtain industry-recognized certifications (such as CompTIA A+) during employment.
- Reliable transportation and ability to work occasional evening or weekend maintenance windows.