Job Description
Join our dynamic IT team in the heart of Washington, DC as a Part-Time Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our federal and private sector clients. Enjoy flexible hours while building your career in one of America's most vibrant tech hubs.
What We Offer:
• Competitive hourly pay with performance incentives
• Flexible scheduling (20-30 hours/week)
• Professional development reimbursement
• Collaborative, mission-driven environment
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems
- Manage Active Directory user accounts and permissions
- Deploy and configure network equipment (routers, switches, VPN)
- Create and maintain technical documentation
- Escalate complex issues to senior engineers with clear context
- Conduct user training on security protocols and software tools
Qualifications
- 1+ years of technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP networking fundamentals
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States