Job Description
Are you looking for an exciting opportunity to launch your career in Information Technology? Boston Tech Systems is seeking a motivated IT Support Trainee to join our growing team in Boston, MA.
We understand that you might not have years of experience yet, which is why we offer weekly pay and a comprehensive training program designed to turn you into a certified IT professional. If you are tech-savvy, eager to learn, and ready to solve complex technical problems, we want to meet you!
As an IT Support Trainee, you will gain hands-on experience in a fast-paced corporate environment while working alongside senior engineers to support our clients.
Responsibilities
- Troubleshoot and resolve hardware and software issues for internal clients and end-users.
- Log and manage IT help desk tickets accurately and efficiently using our ticketing system.
- Assist senior technicians with network installations, server maintenance, and hardware upgrades.
- Provide first-level technical support via phone, email, and in-person interactions.
- Configure and deploy new workstations, printers, and mobile devices.
- Maintain a clean and organized server room and IT inventory.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of Windows and macOS operating systems.
- Willingness to obtain certifications such as CompTIA A+ (we provide study materials!).
- Excellent customer service skills and a patient demeanor when explaining technical concepts.
- Strong problem-solving abilities and a keen attention to detail.