Job Description
Join TechSolutions Inc. and kickstart your IT career with our paid trainee program in Philadelphia! Enjoy weekly pay while mastering essential IT skills in a supportive environment. We're seeking passionate individuals eager to grow in the tech industry with hands-on experience and mentorship.
Our comprehensive 6-month training covers desktop support, network troubleshooting, cybersecurity basics, and customer service excellence. Upon completion, top performers receive full-time placement with competitive benefits and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network diagnostics and system maintenance
- Document IT incidents and resolutions using ticketing systems
- Train on cybersecurity protocols and best practices
- Collaborate with senior engineers on complex troubleshooting
- Support office IT infrastructure including printers and AV equipment
- Participate in weekly skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification a plus (not required)
- Must pass background check and drug screening