Job Description
Join TechFlow Solutions as an IT Support Trainee and kickstart your career in technology with weekly pay! We're seeking motivated individuals passionate about tech to provide essential IT support to our clients. This hands-on role offers comprehensive training, career growth opportunities, and the unique benefit of weekly paychecks. Perfect for recent graduates or career changers looking to enter the IT field. Our collaborative environment and structured mentorship program ensure you gain real-world experience while building a professional network in Columbus's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers on complex troubleshooting tasks
- Deliver exceptional customer service via phone, email, and remote support
- Participate in ongoing technical training and certification programs
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation