Job Description
Join TechForward Solutions and kickstart your IT career with our weekly-paying trainee program in Sacramento! We're seeking motivated individuals passionate about technology to join our dynamic IT support team. Enjoy the stability of weekly paychecks while receiving hands-on training in enterprise systems, network troubleshooting, and customer service excellence. Our accelerated 6-month program includes mentorship from senior engineers and direct placement opportunities upon completion. Perfect for recent graduates or career changers eager to break into tech without delays. Apply today and start earning weekly while building your future!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Assist in deploying and configuring Windows/macOS workstations and peripherals
- Document incident tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians on network diagnostics and security protocols
- Participate in cross-functional projects involving cloud migrations (AWS/Azure)
- Deliver exceptional customer service with SLA adherence
- Complete weekly training modules on emerging technologies
Qualifications
- High school diploma or equivalent (CompTIA A+ preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- Proficiency in Microsoft Office 365 and diagnostic tools
- Ability to lift 30lbs and work in fast-paced environments
- Valid California driver's license (for occasional site visits)
- Must pass background check and pre-employment drug screen
- Authorization to work in the United States