Job Description
Are you looking to kickstart your career in Information Technology? Apex Systems is seeking a highly motivated IT Support Trainee to join our dynamic team in Washington, DC. We offer a comprehensive training program, mentorship from industry experts, and a direct hire path for career growth. If you have a passion for solving technical problems and a strong desire to learn, we want to hear from you. Join us in delivering exceptional technical support in a fast-paced, modern environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the installation, configuration, and maintenance of workstations, printers, and peripherals.
- Maintain accurate and up-to-date records of technical issues and resolutions in the helpdesk system.
- Support end-user training on new software applications, security protocols, and IT policies.
- Perform regular system updates, patch management, and routine hardware inventory audits.
- Collaborate with senior IT staff to troubleshoot complex technical problems.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer architecture, operating systems (Windows, macOS), and networking concepts.
- Strong problem-solving skills with the ability to troubleshoot technical issues under pressure.
- Excellent verbal and written communication skills for effective client interaction.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus but not required for entry.
- A valid driver's license is required for this position.