Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges with speed and precision. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and the chance to grow your career in a fast-paced environment. Apply today to become a vital part of our innovation-driven organization!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for hardware/software issues
- Diagnose and resolve Windows OS, network connectivity, and application problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support activities and maintain accurate knowledge base entries
- Collaborate with IT teams on system upgrades and security protocols
- Train users on best practices for data security and system usage
Qualifications
- 1-3 years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional weekends