Job Description
Join our elite tech support team at Pacific Tech Solutions and elevate your career in paradise! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to our high-value clients in Honolulu. Enjoy competitive compensation, premium benefits, and the opportunity to work with cutting-edge technologies in Hawaii's thriving tech hub. If you're passionate about problem-solving and client satisfaction, this is your chance to thrive professionally while enjoying island life.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues
- Manage and resolve escalated tickets within SLA requirements
- Document solutions in knowledge base and train junior staff
- Implement proactive system monitoring and maintenance protocols
- Collaborate with IT infrastructure teams on system improvements
- Deliver remote/on-site support to executive clients
- Lead cross-departmental tech initiatives
Qualifications
- 5+ years of enterprise-level help desk experience
- Expertise in Windows/macOS/Linux environments
- CompTIA A+/Network+ or equivalent certifications required
- Advanced troubleshooting skills for networking, cloud, and security
- Proven experience with ITSM tools (ServiceNow, Jira)
- Excellent written/verbal communication skills
- Ability to work flexible hours including weekends
- BS in Computer Science or related field preferred