Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning and problem-solving. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a collaborative environment designed to accelerate your professional growth. Perfect for recent graduates or career changers eager to build foundational IT skills. Enjoy competitive benefits, mentorship opportunities, and a clear path to advancement. Apply today and become the tech hero our Tampa clients rely on!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network security protocols and access management
- Document IT procedures and create troubleshooting knowledge base articles
- Collaborate with senior technicians on complex system deployments
- Participate in regular training sessions to develop technical competencies
- Support end-users during system outages and emergency situations
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong customer service skills with patience and clear communication ability
- Proficiency with Microsoft Office Suite and diagnostic tools
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in varied environments (desk/server room)
- Valid Florida driver's license for occasional client site visits
- Proactive learning attitude and eagerness to master new technologies